• IMPORTANT: Seatbelt Extender: Passengers needing a seatbelt extender cannot fly due to safety regulations. The ticket remains non-refundable. • Arrival Time: Check-in is 45 minutes before flight time. • Weight Information: It is Mandatory to provide your accurate weight when required. Failure to do so could cancel your flight, and the ticket is non-refundable. • ID Requirement: Original passport or official photo ID. • Weight Risk: By proceeding with the booking, passengers accept the risk of being unable to fly due to weight restrictions and the ticket won’t be refunded. • Weather/Changes: Flights may be cancelled due to weather. If this happens, you can either reschedule without extra charges or get a full refund. • Children’s Policy: Children over 2 years old must have their own seat. Children cannot sit on an adult’s lap. Children aged 2-12 must be with a guardian. • Pregnancy: Pregnant passengers up to 8 months is acceptable however we recommend checking with your healthcare provider if you have any concerns. • Special Needs: A person with determination who is still able to walk is welcome to join with a companion to assist them. • Safety Dress Code: No loose clothing, long scarves, or accessories that could get caught in rotor winds. • Footwear: Only flat, secure shoes are allowed (no high heels). • Screening: All passengers must go through security checks. • Baggage: No large bags or purses allowed on the helicopter. They must be stored in designated lockers. • Medical Items: A small carry-on bag for medical reasons may be allowed (must be essential items only). • Flight Changes: Flights may change due to weather, air traffic, or other unforeseen circumstances. • Route Changes: Routes and durations might change due to external factors. • Behaviour: Falcon Aviation can refuse service to disruptive passengers. Always follow crew instructions, like keeping your seatbelt fastened during the flight. • Prohibited Items: iPads, Selfie sticks, HD camcorders, Cameras with lenses over 400mm. You need written approval from Dubai authorities to bring these on board.
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